Terms of Service

Last updated: April 26, 2026

Plain-English summary: Buy a license, install Heard Right on up to 3 of your machines, use it forever (lifetime tier) or for as long as your subscription is active (Cloud Pro). Don't share your license key publicly, don't redistribute the software. 14-day refund, no questions asked. Software is provided as-is — we'll do our best to fix problems but can't guarantee perfect fitness for every use case.

1. Agreement

By downloading, installing, or using Heard Right ("the Software," "the Service"), you agree to these Terms of Service. If you do not agree, do not use the Software. These terms form a legal agreement between you and Adrian D'Souza, an independent software developer based in India ("we," "us," "the Provider").

2. License grant

2.1 Lifetime license

Upon purchase of a Lifetime license (Founders' or Standard), we grant you a non-exclusive, non-transferable, perpetual license to use the Software on up to three (3) personal computers belonging to you. The license includes all future updates to the desktop application for the lifetime of the product.

2.2 Cloud Pro subscription

A Cloud Pro subscription grants additional access to cloud-based transcription features for the duration of your active subscription. If your subscription lapses or is cancelled, the desktop application continues to function in local-only mode (with whichever local features were included in your last paid plan).

2.3 What you may do

2.4 What you may not do

3. Refund policy

We offer a 14-day refund window, no questions asked, on all purchases. To request a refund, email info@heardright.app within 14 days of purchase with your order details. Refunds are processed within 5 business days. Upon refund, your license is revoked.

For Cloud Pro subscriptions: the 14-day refund applies to the first month only. Subsequent months are not refundable, but you may cancel at any time to prevent further charges.

4. Pricing and payments

Current pricing is shown on the website. Prices are in US dollars. Local taxes (VAT, GST, sales tax) are added at checkout where applicable, handled by our payment processor (Lemon Squeezy, acting as Merchant of Record).

Founders' tier pricing ($49 lifetime) is limited to the first 200 sales and may end at any time. Standard pricing ($79 lifetime) applies thereafter. We may change pricing for new customers at any time; pricing for existing customers does not change retroactively.

5. License keys and machine activation

Your license key is bound to a maximum of three (3) machines. To activate on a fourth machine, you must first deactivate one through the in-app license management screen. Repeated activation/deactivation cycles that appear designed to share the license across more than three users may result in license suspension.

If you lose access to a machine (theft, hardware failure, OS reinstall), email info@heardright.app to release the activation slot.

6. Updates and support

Lifetime customers receive all updates to the desktop application for as long as we maintain the product. We commit to maintaining the product for at least 3 years from your purchase date. Beyond that, continued maintenance is at our discretion based on viability.

Email support is provided to all paying customers at info@heardright.app. We aim to respond within 2 business days. Founders' tier customers receive priority response.

7. Intellectual property

Heard Right, the brand, the logo, the website content, and the Software code are owned by Adrian D'Souza. The Software incorporates open-source components, including OpenAI Whisper (MIT license), faster-whisper (MIT license), and other third-party libraries. A full list of third-party components and their licenses is available in the Software's About menu.

You retain full ownership of all content you create using the Software (i.e. the text transcripts of your speech).

8. Termination

We may terminate or suspend your license without notice if you breach these terms (e.g. publicly sharing your license key, attempting to reverse engineer the Software). Upon termination, you must uninstall the Software and destroy all copies. Refunds in cases of for-cause termination are at our discretion.

You may stop using the Software at any time. Lifetime licenses do not require termination.

9. Disclaimer of warranties

The Software is provided "AS IS" without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

You may not use the Software in safety-critical applications where errors in transcription could cause physical harm or significant financial loss (medical diagnosis, legal proceedings of record, emergency response, aviation, nuclear systems, life-support systems). For those applications, use professionally certified transcription services with appropriate liability coverage.

10. Limitation of liability

To the maximum extent permitted by applicable law, our total liability for any and all claims arising out of or relating to these terms or the Software shall not exceed the amount you paid for the Software in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business, even if advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold harmless Adrian D'Souza from any claims, damages, losses, or expenses (including reasonable legal fees) arising out of your misuse of the Software or your violation of these terms.

12. Governing law and disputes

These terms are governed by the laws of India. Any dispute arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.

Before filing any formal legal action, both parties agree to attempt good-faith resolution by writing to info@heardright.app and allowing 30 days for response.

13. Changes to these terms

We may update these terms from time to time. Material changes (changes that meaningfully affect your rights or obligations) will be communicated by email to all customers at least 14 days before they take effect. Continued use of the Software after the effective date constitutes acceptance of the new terms.

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be replaced by an enforceable one that comes closest to the original intent.

15. Entire agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Software, and supersede any prior agreements, understandings, or representations.

16. Contact

Questions about these terms: